How to Whitelist CYCAA Email!

Ensure You Receive CYCAA Emails

CYCAA sends important information by email, including registration details, schedule updates, deadline reminders, and time‑sensitive notices.

Email providers are constantly tightening spam and junk‑mail filtering. As a result, even legitimate emails can be filtered unintentionally unless your email system is told they are trusted.

If you are not receiving CYCAA emails consistently, whitelisting is the most effective solution.

Recently missed an email from CYCAA? Whitelisting usually resolves this immediately.

✅ Start Here (Highly Recommended)

This simple step helps all email systems recognize CYCAA messages as safe and wanted.

We also recommend checking your spam or junk folder regularly and marking any CYCAA emails as “Not Junk” or “Not Spam.” This helps train your email provider over time.

✅ Whitelisting Instructions by Email Provider

Note: This must be done from a computer browser. Phone and tablet apps do not support this setting.

Outlook (Hotmail / Outlook.com / Office365)

  1. Open Outlook in a desktop browser
  2. Click File → Settings
  3. Select Mail, then Junk Email
  4. Scroll to Safe Senders
  5. Click Add safe sender
  6. Enter [email protected]
  7. Click OK

Gmail

  1. Open Gmail in a desktop browser
  2. Click the Gear icon (Settings) → See all settings
  3. Select Filters and Blocked Addresses
  4. Click Create a new filter
  5. In the From field, enter [email protected]
  6. Click Create filter
  7. Check:
    • Never send it to Spam
    • Always mark it as important
  8. Click Create filter to save

Yahoo Mail

  1. Open Yahoo Mail
  2. Click the Gear icon → More Settings
  3. Select Filters
  4. Click Add new filter
  5. Name the filter (e.g., CYCAA Safe Sender)
  6. In From, choose contains and enter [email protected]
  7. Set the action to Move to Inbox
  8. Click Save

iPhone / iPad (iCloud Mail)

  1. Open Mail on your iPhone or iPad
  2. Open an email from [email protected]
  3. Tap the sender’s name at the top of the message
  4. Choose Add to Contacts or Add to VIPs

Apple Mail on macOS (Mac Computer)

  1. Open the Mail app
  2. Open a message from [email protected]
  3. Hover over the sender’s name
  4. Click the dropdown arrow next to the name
  5. Select Add to Contacts

 ✅ Using a Different Email Provider?

While we’ve listed instructions for the most common email systems, not all providers work the same way.

If your email provider isn’t listed, or if you need assistance whitelisting CYCAA emails, please contact our office. We’re happy to help walk you through the process.

Child and Youth Care Association of Alberta (CYCAA) is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.