How to Whitelist CYCAA Email!

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Email Providers and Anti-Virus programs can be overzealous in filtering email; We ask that you add us to your trusted list of senders, contacts or address book. All are also known as “Whitelisting.”

If you do not see an email from the Child and Youth Care Association of Alberta (CYCAA) in your inbox, our email may have mistakenly been sent to your spam or junk folder.

Please open your spam/junk folder and if you find an email from the Child and Youth Care Association of Alberta (CYCAA) open it and mark it as “Not spam”…

Click your provider below for instructions on how to Whitelist info@cycaa.com

Popular Mobile Apps

Gmail
Gmail App
Gmail Tabs
iPhone Mail
Yahoo
Outlook App
Outlook

Email Clients

Outlook.com
Shaw Webmail
Thunderbird

Security Apps

Norton
McAfee
Trend Micro

Is your email client or spam filter not listed?

If the Child and Youth Care Association of Alberta (CYCAA) is being filtered, try adding info@cycaa.com to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist info@cycaa.com

Gmail

At times, Gmail mistakenly sends emails you want, to the Spam folder…

If you do not readily find an email from Child and Youth Care Association of Alberta (CYCAA)

Please check your Gmail Spam Folder and mark the email as “Not spam”:

Next, if the email remains open? Please 

  1. – If you see an email from Child and Youth Care Association of Alberta (CYCAA): Open the email please.
  2. – Click the button on the alert, labeled Report Not spam

  alert icon

Why is this message in spam? It is similar to messages that were identified as spam in the past.

Report not spam

To assure you continue to get emails you asked to receive, Create a Filter

  1. If you find an email from Child and Youth Care Association of Alberta (CYCAA) in Gmail spam?
  2. Open the email please.
  3. Click ‘Dots’ button on the top right, to reveal your choices.

Click Filter messages like this

  Reply
  Forward
  Filter messages like this

Click the button  Create filter to open your settings.

From the next menu, please check these options

  Never send it to Spam
  Always mark it as important
  Also apply filter to matching conversations
  Categorize as: Choose Category…

Under the “Categorize as: Choose Category…”

  1. Click the dropdown icon next to “Choose Category…”
  2. Please select Primary in the next options menu.
  Choose Category…
  Primary
  Social
  Updates
  Forums
  Promotions

Click the blue  Create filter   button, to save your settings

Now you will always see Child and Youth Care Association of Alberta (CYCAA) in your Primary Inbox tab!

Gmail Tabs

Finding our email in your “Promotional Tab”

– If you are using Gmail Tabs such as ‘Promotions’ please open your Promotions tab in Gmail.

    1. – If you find an email from Child and Youth Care Association of Alberta (CYCAA) in your Gmail Promotions tab:
    2. – Grab and drag my email to the Primary Inbox Tab.
    3. – After doing so, you will receive an alert like the one below at the top of your Gmail toolbar.

Conversation moved to Primary. Do this for future messages from info@cycaa.com?

Yes   Undo

 

  1. – Click Yes in the black alert box at Gmail.
  2. – This way you will always see Child and Youth Care Association of Alberta (CYCAA) in your Primary Inbox tab…
Also, you can create a filter…
  1. – If you find an email from Child and Youth Care Association of Alberta (CYCAA) in your Gmail Promotions tab:
  2. – Open the email please.
  3. – Click the dots menu on the top left of the email.

Click Filter messages like this.

  Reply
  Forward
  Filter messages like this

Click the button  Create filter to open your settings.

Please select Primary in the next options menu.

  Choose Category…
  Primary
  Social
  Updates
  Forums
  Promotions

Click the blue  Create filter   button, to save your settings

Now you will always see Child and Youth Care Association of Alberta (CYCAA) in your Primary Inbox tab…

 

 

Gmail Mobile App

If you are using the Gmail Mobile App on your mobile device, please open the app now

Should you not readily see an email from Child and Youth Care Association of Alberta (CYCAA), please check the Spam Folder:

Should an email from Child and Youth Care Association of Alberta (CYCAA) appear mistakenly sent to Gmail spam?

Please open the email and Tap the icon.

  Move to
  Snooze
  Change labels
  Mark as not important

Select “Change labels…”

Check the box next to Inbox

Image of Gmail's new label menu

Tap OK to save your settings

 

Are you are using Gmail Tabs such as “Promotions” please open your Promotions tab in Gmail.

    1. When you find the email from Child and Youth Care Association of Alberta (CYCAA)
    2. Tap the menu icon – top right.
    3. Then select Move to.
  Move to
  Snooze
  Change labels
    1. Then select Primary from the list.

Screenshot of the Gmail app move to menu

This should help Gmail to know, you always want to see Child and Youth Care Association of Alberta (CYCAA) in your Primary Inbox tab…

 

Yahoo icon

Yahoo! Mail

Yahoo! Mail has one of the most aggressive spam filters and blocks may of our emails.

If you do not see an email from Child and Youth Care Association of Alberta (CYCAA) in your Inbox…

Check your Spam Folder. If an email from the Child and Youth Care Association of Alberta (CYCAA) is there?

  1. – Please open the email.
  2. – Next, click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send emails from the Child and Youth Care Association of Alberta (CYCAA) to your Inbox.

  1. – Move your mouse over or tap the Gear icon in the top right navigation bar.
  2. – Select Settings from the list that drops down.
  3. – Choose Filters located on the left side of the page.
  4. – Click the Add button on the Filters page.
  5. – Create a name such as Whitelist in the Filter name field.
  6. – In the From field leave the default contains selected.
  7. – Enter our email address info@cycaa.com in the text box next to Contains…
  8. – Choose the destination folder to which you would like the message delivered. For example: Inbox.
  9. – Click or tap Save…
  10. – You will see in the next screen -Deliver to Inbox if From contains Child and Youth Care Association of Alberta (CYCAA)–
  11. – Click or tap Save on this screen.
  12. – You will be returned to your Yahoo! Inbox.

 

iPhone mail app icon

iPhone Mail App

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.

Periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from the Child and Youth Care Association of Alberta (CYCAA) isn’t junk:

    1. – Open your Mail app and go to the Mailboxes screen
    2. – Scroll down to the folders area

Screenshot of iPhone mailboxes screen

    1. – Select the Junk folder.
    2. – Find the email from Child and Youth Care Association of Alberta (CYCAA) and slide it left to see options.

Screenshot of iPhone swipe left screen

    1. – Tap the More button.
    2. – Tap the Mark button.

Screenshot of iPhone move messages screen

    1. – Tap the Mark as Not Junk button.

Screenshot of iPhone mail not junk screen

The message is moved to your Inbox. Subsequent email messages from the Child and Youth Care Association of Alberta (CYCAA) will no longer be marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

 

 

Outlook 2003, Outlook 2016 and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:

Please add the Child and Youth Care Association of Alberta (CYCAA) to your list of “Safe senders” on Outlook:

  1. – Right-click our email in your Inbox email list pane.
  2. – On the menu displayed move your mouse over or tap Junk
  3. – Click or tap on Never block sender in the menu that rolls out.
  4. – The resulting popup will say:
  5. – “The sender of the selected message has been added to your Safe Senders List.”
  6. – Click OK

To add sender to address book:

  1. – Open the email
  2. – Right-click on the from address
  3. – Choose to Add to contacts option

 

Outlook Mobile App

Outlook’s mobile app now offers a “Focused Inbox” for your important email

– To add the Child and Youth Care Association of Alberta (CYCAA) to your list of Focused Inbox on the Outlook App…

Please open the mobile Outlook app on your Android, Microsoft or iPhone:

Then open the email from the Child and Youth Care Association of Alberta (CYCAA):

    1. – Click the dropdown menu
      Screenshot of Outlook App dropdown button on the top right of your Inbox.
    2. – On the menu displayed tap Move to Focused Inbox

Screenshot of Outlook App dropdown menu

    1. – Select the Move this and all future messages button.

Screenshot of Outlook App move to screen

  1. – Tap Move
  2. Now all future messages from Child and Youth Care Association of Alberta (CYCAA) will appear in your Focused Inbox

You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

 

 

Outlook.com

Previously “Hotmail”, “Live”, “Windows Live” and “MSN”…

In the new Outlook.com you must click the Wait it’s safe link if you find emails incorrectly identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  1. – Check the Junk folder. If you see the Child and Youth Care Association of Alberta (CYCAA) email in your Inbox
  2. – Open the email from the Child and Youth Care Association of Alberta (CYCAA)…
  3. – Click the “Wait it’s safe” link

Mark Sender as “Wait it’s safe!

Child and Youth Care Association of Alberta (CYCAA) (info@cycaa.com)

To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we’ll delete it after ten days.

Wait, it’s safe! | I’m not sure. Let me check

 

Manually Add to Safe List

  1. – Click gear the icon on the top right.
  2. – Select Options in the drop-down list.
  3. – On the Options page under Preventing junk email click Safe and blocked senders
  4. – Click the link Safe senders on the next page.
  5. – Enter the email address info@cycaa.com in the text box.
  6. – Click Add to list
  7. – Child and Youth Care Association of Alberta (CYCAA) will now be added to your list of Safe senders
  8. – Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

 

Shaw

Shaw automatically sets spam to be “discarded immediately”

To change this setting please do the following:

    1. Please log in to your Shaw webmail
    2. Click Preferences and select Spam.
  1. Select a spam mail option:
    • Label message as spam and keep in Inbox
    • Discard message immediately (will not appear in trash)
    • Label message as spam and send to Junk)
  2. Click Save at the top left of the page.

Next please, add the Child and Youth Care Association of Alberta (CYCAA) to your address book:

    1. Click Contacts at the top of the page.
    2. Click Add new contact.
    3. Enter details for your new contact.
    4. To add an image, click the avatar icon and choose an image file.
    5. Click Save.

This will now make sure email from us will now be delivered straight to your Inbox.

 

 

Mozilla Thunderbird

Please open your Thunderbird email client:

If an email from Child and Youth Care Association of Alberta (CYCAA) appears in your Junk Folder:

Please mark that message as Not Junk.

Next, please add the Child and Youth Care Association of Alberta (CYCAA) to your Address Book:

  1. – Click the Address Book button.
  2. – Make sure the Personal Address Book is highlighted.
  3. – Click the New Contact button.
  4. – Under the Contact tab, copy and paste the “From” address, info@cycaa.com into the email text box.
  5. – Click OK.

 

 

Norton AntiSpam

This problem may occur if info@cycaa.com is accidentally added to the Blocked List.

To remove the info@cycaa.com from the Blocked List:

  1. – Start your Norton product.
  2. – Click Settings.
  3. – Depending on your Norton product, do one of the following:

For Norton 360:

  1. In the Settings window, under Detailed Settings, click AntiSpam.
  2. On the Filter tab, next to Blocked List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Blocked List, click Configure.
  3. – In the Blocked List window, select the item that you want to remove, and then click Remove.
  4. – Click Apply, and then click OK.
  5. – If you do not find info@cycaa.com in the Blocked list, go to next step.

To add info@cycaa.com to the Allowed List:

  1. – Start your Norton product.
  2. – Click Settings.
  3. – Depending on your Norton product, do one of the following:

For Norton 360:

  • In the Settings window, under Detailed Settings, click AntiSpam.
  • On the Filter tab, next to Allowed List, click Configure.

For Norton Internet Security:

  1. In the Settings window, on the Network tab, click Message Protection.
  2. Under AntiSpam, next to Allowed List, click Configure.
  3. – In the Allowed List window, click Add.
  4. – In the Add Email Address window, from the Address Type drop-down, select the address type.
  5. – Add info@cycaa.com, and then click OK.
  6. – In the Allowed List window, click Apply, and then click OK.

 

 

McAfee Products

While McAfee has removed spam protection in the latest Anti-Virus software- You may still have a version that offers spam filtering.

    1. In order to add Child and Youth Care Association of Alberta (CYCAA) to the friends whitelist, please open McAfee and click on Web & Email Protection.
    2. Then click on Anti-Spam

There you can see various settings. You can change the spam protection level, change filter settings, etc.

  • Click on Friends list
  • – Please add info@cycaa.com to your “Friends List” to always allow emails from Child and Youth Care Association of Alberta (CYCAA).

 

Trend Micro

If you received an email message from the Child and Youth Care Association of Alberta (CYCAA) that was incorrectly moved to the Spam Mail folder by the Anti-Spam Toolbar you can prevent this from occurring in the future

The Anti-Spam Toolbar detects spam by looking for certain keywords in the email’s subject or body. Occasionally, it may detect what you consider legitimate email as spam.

To prevent this from occurring you can do either of the following:

  1. – Add the Child and Youth Care Association of Alberta (CYCAA) to the list of Approved Senders.
  2. – Decrease the Spam Email Filter Strength.

Note: You can also select the email and click Not Spam to report it to Trend Micro. However, this feature serves only as a reference to their spam database, and it may not have an effect on how the toolbar detects spam.

Add the sender to the list of Approved Senders:

  1. – Open Microsoft Outlook.
  2. – Click the Spam Mail folder then select the legitimate email detected as spam.
  3. – Click Approve Sender on the toolbar.
  4. – Click Yes when the confirmation message appears.

Decrease the Spam Email Filter Strength:

  1. – Open Microsoft Outlook.
  2. – Click Trend Micro Anti-Spam then click Settings.
  3. – On the Spam Filter tab, move the slider bar to select a lower filter strength.
  4. – Click OK to save your settings.

 

Child and Youth Care Association of Alberta (CYCAA) is in no way associated with any of the brands, websites or applications quoted here. All Trademarks ® are the property of their respective owners.